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These Terms & Conditions govern your use of this site and constitute the agreement between you and Euro Resort Investments Ltd (C28576). By using, viewing, transmitting, caching storing and/or otherwise utilising this website, the services or functions offered hereon and/or the contents and information on this site, you agree to each and all of the terms and conditions set forth below, and waive any right to claim ambiguity or error on this Agreement. Should you not agree to each and every term and condition set out herein, you are asked not to use this website and to leave immediately. Periodic or continued users of this website are reminded that website usage following the posting of changes, updating or amendments to this Agreement from to time will imply that such changes or amendments are accepted by you.
The website www.marineparkmalta.com is owned and operated by Euro Resort Investments Ltd, a company registered in Malta with Company Registration No C28576. Euro Resort Investments Ltd is authorised by the Malta Tourism Authority to act as an Incoming Travel Operator under licence no TRA/E33. Euro Resort investments Ltd are authorised agents for the Meditteraneo Marine Park. Our Registered Office is No 1, Ivy Mansions, Triq Il Qasam, Swieqi. SWQ3026.
As a visitor to our website, we collect two types of information on/from you:
(a) Contact or Booking Information
(b) Media Download/ Upload information
When you fill in the Book Online Form we use the personal information submitted in the form only to respond OR to book your Marine Park Booking request. In order to process your booking, we need to collect certain personal details from you. These details will usually include the names and addresses of the leading party member, credit/debit card or other payment details and special requirements. This personal information is not to be kept longer than necessary. It is important to note that the forms displayed on this website and the information required may vary from one service to the other. Failure to enter the information requested in the forms displayed on this website will result in either the form not being submitted or not allowing us to process your request.
If you read or download information from our website, we automatically collect and store the following non-personal information:-
(a) Your Server Address
(b) Your Top Level Domain Name (for e.g. .org, .com, .co.uk, etc.)
(c) The Date & Time You Visited Our Website
(d) The Pages Of Our Website That You Accessed & The Documents You Downloaded
(e) The Previous Website You Visited
(f) The Type Of Web Browser You Used
(g) The Operating System Of The Machine Running Your Web Browser & The Type And Version Of Your Web Browser.
Please note that this information is strictly for the use of Euro Resort Investments Ltd for statistical purposes. No such information will be released to third parties without your prior consent, and unless Euro Resort Investments Ltd is compelled to do so by Law.
This site may provide you with the ability to use user names, passwords, or other codes or devices to gain access to restricted portions of this site (“access codes”). The content contained in such restricted areas is confidential to Euro Resort Investments Ltd, and is provided to you for your sole use only. Access codes are non-transferable, and Euro Resort Investments Ltd reserves the right to prohibit and/or suspend the use of such access codes on your behalf by third parties at Euro Resort Investments Ltd discretion, and/or where we determine that such use interferes with our website’s operation. You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our site, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express consent from an authorised Euro Resort Investment Ltd representative (such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to this website site).
The photographic images displayed on this web site have been taken by representatives of Euro Resort Investments Ltd or purchased from any other service provider with their full consent. All photos are therefore protected by copyright and other intellectual property laws. You may not copy, reproduce or retransmit these photos, in whole or in part, in any manner, without the prior written consent of Euro Resort Investments Ltd or the relevant third party.
All Prices quoted on this website are in EURO. You must book in accordance with the booking information provided to you by one of our representatives, or automatically on this website. The information and requirements contained in our booking forms and on our website form part of your contract. If we have given you a quotation for a booking for a Day Show Block Ticket, Dolphin Interactive Programme Ticket, Sea Lion Interactive Programme Ticket, Parrot Interactive Programme Ticket, Swim With Dolphins Ticket, Spectator Ticket or Transport Ticket featured on our website, please note that such a quotation does not constitute a binding contract between us and will not be confirmed until an email voucher is issued by us or automatically from our website. Booking/email vouchers are only valid if the relative payment for one or more Day Show Block Ticket/s, Dolphin Interactive Programme Ticket/s, Sea Lion Interactive Programme Ticket/s, Parrot Interactive Programme Ticket/s, Swim With Dolphins Ticket/s, Spectator Ticket/s or Transport Ticket/s as displayed on our website have been paid in full in advance. In the event of discrepancies between the number of ticket/s paid for and the number of person/s shown on the Booking/email vouchers or the number of person/s in your party who attend the Park you accept to pay/be charged the difference in price by using the same method of payment used for the original booking. All bookings made through this website attract a booking fee per ticket depending in the event chosen, this will be displayed on the booking form. All bookings are subject to availability.
Depending on the method of payment you have used to settle any payments with Euro Resort Investments Ltd, there may be an additional charge levied to cover bank charges that will be added to the total amount payable to Euro Resort Investments Ltd.
A binding contract between you and Euro Resort Investments Ltd on behalf of the service provider will come into existence after completion of the booking process i.e. upon receipt of full payment and once the booking voucher has been issued. All parties agree that this contract is deemed to have been made at the Malta offices of Euro Resort Investments Ltd and that you have accepted in full the Terms & Conditions detailed herein.
The Shows, Swim With Dolphins & Other Services featured in this website belong to and are managed by an independent owner/supplier/service provider and we act solely as agents. Once your booking is confirmed, we promise to make sure that all parts of the booking which we and/or the service providers have agreed to make, perform or provide as part of your contract are made, performed or provided with reasonable care and skill. We will not be responsible for any injury, illness, death, loss, loss of enjoyment, damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following :-
You are recommended to take up personal Insurance before travelling to Malta. It is your responsibility to ensure that the insurance cover that you purchase is adequate for your particular needs as well as personal liability for all travellers in your party. Euro Resort Investments Ltd will not be held responsible for any claims arising during your holiday or when using our services in the Maltese Islands and we reserve the right to request proof of your insurance at any time.
Prices for Tickets for Adults, Children and Infants may vary depending on the Show or Service. For avoidance of doubt:-
(a) Adults are considered to be persons between the Age of 13 and 65 for Day Show Block Tickets, Interactive Programme Tickets, Swim With Dolphins Tickets and Swim With Dolphins Spectator Tickets.
(b) Senior Citizens are considered to be persons from age 66 upwards for Day Show Block Tickets, Interactive Programme Tickets, Swim With Dolphins Tickets and Swim With Dolphins Spectator Tickets.
(c) Children are considered to be persons between the Age of 4 and 12 for Day Show Block Tickets & and Swim With DolphinsSpectator Tickets. BUT between the Age of 8 and 12 for Swim With Dolphins Tickets. i.e Children below the Age of 8 will NOT be allowed to Swim With Dolphins AND between the Age of 6 and 12 for the Interactive Programme Tickets i.e Children below the Age of 6 will NOT be allowed to particpate in Interactive Programmes.
(d) Infants are considered to be persons between the Age of 0 and 3 for Day Show Block Tickets and Swim With Dolphins SpectatorTickets and will be allowed FREE ENTRANCE to the Park. HOWEVER Infants will NOT be allowed to purchase Swim With Dolphins Tickets and/or Interactive Programme Tickets.
Day Show Block Tickets must be purchased in advance.
A Day Show Block Ticket will entitle the ticket holder entrance to the Marine Park and the following shows:-
The Parrot Show Presentation; The Sealion Show Presentation; The Dolphin Show Presentation; The Reptile House. Note: Show times may vary between seasons.
Swim With Dolphins & Spectator Tickets must be purchased in advance.
(a) A Swim With Dolphins Ticket will entitle the ticket holder entrance to the Marine Park, Free Entrance To All Shows, & A Swim With Dolphins.
(b) A Spectator Ticket will entitle the ticket holder entrance to the Marine Park, Free Entrance To All Shows and a Spectator Ticket.
(c) Although you would have booked for a particular date, the actual swim time is subject to confirmation by us. Each swim is limited to a maximum group size of 7 persons.
(d) Swim start times may vary slightly at the discretion of the Marine Park management.
(e) A Swim With Dolphins Ticket entitles the ticket holder to only 1 swim.
(f) Swim With Dolphins bookings are subject to all ALL guests removing any accessories such as Earrings, Necklaces, Rings, Watches, Bracelets, any type of piercing (including surgical ones), contact lenses, glasses, spectacles, still and video cameras, hair bands, caps, swim caps, any other object that may fall into the tank and cause harm to the dolphins as directed by the park’s trainers.
All types of Interactive Programme Tickets must be purchased in advance.
(a) All types of Interactive Programme Tickets will entitle the ticket holder entrance to the Marine Park, Free Entrance To All Shows, & the chosen Interactive Programme.
(b) Although you would have booked for a particular date, the actual Interactive Programme time is subject to confirmation by us, as each Programme may be limited to a maximum group size.
(d) All types of Interactive Programmes start times may vary slightly at the discretion of the Marine Park management.
(e) All types of Interactive Programme Tickets entitles the ticket holder to only 1 Interactive Programme.
(f) Shallow Water Dolphin Interactive bookings are subject to all ALL guests removing any accessories such as Earrings, Necklaces, Rings, Watches, Bracelets, any type of piercing (including surgical ones), contact lenses, glasses, spectacles, still and video cameras, hair bands, caps, swim caps, any other object that may fall into the tank and cause harm to the dolphins as directed by the park’s trainers.
Pre booked transport to the park is currently unavailable. You should plan ahead to make your way to the park by public transport or by cab.
Cancellations (whether in full or in part) are only accepted as per the table below, from the party leader, in writing quoting your booking reference and sent ONLY to our customer help desk by email or using our contact us form. Cancellation Requests sent to the incorrect email address or not using the contact us form will be deemed invalid and will be deemed not to have been received by Euro Resort Investments Ltd. All refunds by credit card will carry a 3.5% bank/gateway/administrative charge deducted from the amount to be refunded, with a minimum charge of EUR 10. Any refunds by bank transfer will carry the relative bank charge, with a minimum charge of EUR 10. All refunds will be processed on the day of your booked activity.
|Activity||Days Prior To Your Activity Date||Refund Percentage|
|Swim with Dolphins & All Interactions/Activities||35 or more days||100%|
|Swim with Dolphins & All Interactions/Activities||18 to 34 days||75%|
|Swim with Dolphins & All Interactions/Activities||6 to 17 days||50%|
|Swim with Dolphins & All Interactions/Activities||0 to 5 days||0% (non refundable)|
|Presentation & Entrance Tickets||4 or more days||100%|
|Presentation & Entrance Tickets||0 to 3 days||0% (non refundable)|
Extenuating Circumstances – Travel Bans Imposed by the Government of Malta
In the event of a decision taken by the Government of Malta to ban air and sea travel to Malta for any reason, we are offering clients, who are impacted by the ban, a voucher of equal value of the amount paid for the booking, valid for a period of two years, which may be utilized to rebook the/any activity on a date within the validity period of the voucher. Unutilised vouchers will expire without value if an activity is not consumed within the said validity period.
Extenuating Circumstances – Adverse Weather Conditions
In the event of a decision taken by the park’s management to cancel one or more activities or close the park due to bad/adverse weather conditions you will be contacted and offered the possibility to move your booking to an alternative date OR receive a full refund.
Extenuating Circumstances – Park Maintenance
In the event of a decision taken by the park’s management to close the park or part of the park for maintenance which will impact one or more activities you will be contacted and offered the possibility to move your booking to an alternative date OR receive a full refund.
Should you or any other member of your party need to change or modify the activity, dates, time or wish to add further persons to your booking, you may do so subject to availability and at least 7 days prior to the booked activity date. If it is possible for us to make the amendment we will charge 5 euros plus any applicable increase in the price if the amendments relates to a change of activity or date which falls into a higher pricing season or an increase in number of persons booked, or we will refund the difference in price, if the amendments relates to a change of date which falls into a lower pricing season. Please note, changes may/will only be accepted from the party leader, in writing quoting your booking reference and sent to our customer help desk by using our contact us form. All refunds by credit card will carry a 3.5% bank/gateway/administrative charge deducted from the amount to be refunded, with a minimum charge of EUR 10. Any refunds by bank transfer will carry the relative bank charge, with a minimum charge of EUR 10. All refunds will be processed on the day of your booked activity.
You are responsible for your party’s passports, insurance documents, or Entry Visa To Malta if this is required by Law.
If any provision of this Agreement is held to be invalid or void for any purpose, it shall for that purpose be deemed to be omitted from this Agreement. Such omission shall not affect or prejudice the validity, effectiveness or enforceability of the rest of the provisions of this Agreement.
This is a Maltese Website and is subject to the Laws of the Republic Of Malta, and all disputes are subject to the exclusive jurisdiction of the Courts of Justice Of Malta.
In case of difficulty interpreting these Terms & Conditions you may contact us by Email.